AV Support / Concierge

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Overview

An Audio Visual (AV) Concierge is a client-facing AV professional who ensures the seamless operation, support, and user experience of AV systems in high-end environments such as luxury residences, corporate offices, five-star hotels, private yachts, and executive boardrooms. Their role combines technical expertise with white-glove customer service, often acting as the first point of contact for users.

Key Responsibilities

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Daily System Checks & Maintenance

Ensures all AV, automation, and IT systems are operational and optimised before use.

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On-Demand Support

Provides real-time assistance during meetings, events, or client usage—handling AV setup, troubleshooting, and quick fixes.

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User Training & Guidance

Educates clients and staff on using AV systems, control panels, and connected devices effectively.

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Customisation & Preferences

Programs user-specific settings for lighting scenes, audio levels, conferencing presets, and more.

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Coordination & Escalation

Interfaces with integrators, technicians, or vendors for advanced service, upgrades, or repairs.

Skills & Qualities Required:

  • Strong working knowledge of AV systems (Crestron, Control4, Cisco, Extron, etc.)
  • Polished customer service and communication skills
  • Ability to quickly diagnose and resolve common AV, IT, or network issues
  • Discretion and professionalism, especially in VIP or executive environments
  • Comfortable working independently and proactively
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Common Work Environments

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Luxury smart homes and private estates

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Corporate executive suites and boardrooms

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Superyachts and private jets

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Upscale hotels and event venues

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High-end residential buildings or lifestyle concierge teams

Certifications & Education

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Experience in AV support, system integration, or IT helpdesk roles

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Training in control systems (Crestron, Savant, AMX, etc.)

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AVIXA CTS (desirable but not always required)

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Background in hospitality, IT, or AV service is a strong asset